Confidential Utilities

With a $9B portfolio of Australian energy infrastructure assets, this Company is transforming its operating model to become a more mature, process-and-customer centric organisation. It aims to drive organic and step-growth through continuous improvement (lean six sigma) and a focus on voice-of-the-customer with a flexible operating model to exploit new and emerging opportunities.

Responsibilities & Contributions

  • Formulated an integrated strategic plan for a multi-year, multi-million dollar Operating Model Maturity Program, an enterprise-wide, Priority 1 initiative to support the 2021 Business Plan and step-growth agenda.

  • Established integrated planning, program governance and a multi-year roadmap for the Operating Model custodians, including the Continuous Improvement, Process and Data Architecture functions.

  • Engaged with senior leaders and staff to develop strategic operating model plans and key artefacts. Aimed to ensure consistency with an overarching program narrative across all operating model elements, including: Strategy, Governance, Performance, Management System (Quality & Policy), Process, Capability, Organisation, Culture, Data and Information Technology.


Achievements

  • Facilitated engagement across 49 executive and senior leaders to collaboratively develop: the 2021 Operating Model Maturity Strategy (based on industry-wide benchmarking); a five-year, sequenced program roadmap (involving 57 separate initiatives to embed and mature all elements of the operating model)

  • Devised a multi-million dollar strategic business case for 2017 to realise its vision to be a leader in customer-centricity, operational excellence and growth as part of the 2021 Business Plan and 20+ year Corporate Strategy.

Julie Cook