EPA
EPA

The Environment Protection Authority (EPA) Victoria is embarking on a once-in-a-generation, $250M+ transformation to become a world-leading regulator that prevents harm to the environment and public health.

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Julie Cook
NAB
NAB

NAB is embarking on a multi-year transformation to become a simpler, faster bank to rebuild trust and confidence in the community following the Royal Commission into Banking and Insurance.

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Julie Cook
VCAT
VCAT

When the Victorian Civil and Administrative Tribunal (VCAT) was established 20 years ago to provide efficient, fair and affordable justice, it was at the forefront of innovative justice reform as the first Civil and Administrative Tribunal in Australia. VCAT acknowledges its current dispute resolution services, and the underlying processes, systems and capabilities to support these services, are designed for a 20th-century service delivery model.

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Julie Cook
NAB
NAB

NAB partnered with the Boston Consulting Group (BCG) to invest over $100M as part of the ‘Customer Journeys’ Program to re-imagine customer experiences based on the major life events they share with the bank. Working with a customer centric cross-functional team, devised and led the implementation for both take-to-market and take-to-business strategies for the Personal Credit Card (PCC) Customer Journey.

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Julie Cook
Confidential Utilities
Confidential Utilities

With a $9B portfolio of Australian energy infrastructure assets, this Company is transforming its operating model to become a more mature, process-and-customer centric organisation. It aims to drive organic and step-growth through continuous improvement (lean six sigma) and a focus on voice-of-the-customer with a flexible operating model to exploit new and emerging opportunities.

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Julie Cook
Department of Justice
Department of Justice

Department of Justice’s Business Intelligence (BI) capability is at the forefront of its delivery of cross-functional analytics and reporting solutions. As Procurement Lead and Senior PM, remediated a troubled initiative to procure services for the upgrade and migration of the department’s Oracle and COGNOS BI platforms.

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Julie Cook
Department of Justice
Department of Justice

Major Program & Projects Office (MPPO) manages highly complex, high-profile projects and strategic procurements. As Program Manager for the Enterprise Talent Management Solution (ETMS) Program, with Executive remit (‘replace the core legacy systems’) applied blended approaches (sourced from Agile-Scrum, Prince2, PMI, Investment & Gateway Review processes) to establish governance and delivery frameworks, and implement strategic change, process re-engineering and an IT SaaS solution.

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Julie Cook
IBM
IBM

IBM is an industry leader in Information Technology. Provided thought-leadership and delivery expertise in a risk, quality and project management capacity across private and public sector environments. Industry base included Telecommunications (Telstra, Optus), Financial Services (ANZ, American Express), Public Sector, Utilities and Not-for-Profit.

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Julie Cook